Conflict Resolution


We all have our own needs, wants, goals and values. However, we must work together and build relationships to achieve most of goals we have in our lifetimes, such as achieving workplace objectives, marriage, creating a family, and contributing to society.

This course will cover the following topics:

  • Conflict in the Workplace
  • Why conflict occurs
  • Ways of Resolving Conflict
  • Counterproductive Behaviours
  • Types of bias
  • Bias & Unconscious Bias
  • Conflict Resolution Process
  • Identify the issue
  • Listen, be respectful and build trust
  • Seek to Understand
  • Explain how you feel
  • Ask the person to work with you to find a solution
  • Agree on actions
  • Working with Difficult People


What’s included in this published SCORM course:

  • Published SCORM file in zip format
  • Includes images and content
  • Flash and HTML5 output


What other options are available?

  1. SCORM Source
  2. LTI Course
  3. Moodle Course
  4. Custom branded

If you are interested in any other formats, contact us today!



Scorm Source

You can purchase the Articulate Storyline source files (.story) and update the courses that way you want!

Learning Tools Interoperability (LTI)

LTI provides a way to integrate an Off the shelf course into your own LMS. The LTI passes the users and grade data back and forth between the scorm course and the LMS. An LTI is charged per user, which makes it a cost effective solution to get up and running quickly.

Moodle Course

The Off the shelf courses are available as a Moodle Lesson Module. The course will be supplied as a mbz file which can be restored to a Moodle LMS.

Contact us via email or phone to find out more about the options above.