Understanding Moodle Reports and Logs

Understanding Moodle Reports and Logs

Many Moodle administrators know there’s a treasure trove of data inside their LMS, but not always how to find it. Whether you’re tracking student engagement, auditing activity, or monitoring course performance, Moodle’s reporting tools can give you the answers you need.

The challenge is knowing which report to use. Moodle offers several types of reports, each serving a different purpose. In this post, we’ll explain the differences between Activity Reports, Logs, and Custom Reports, highlight common issues, and show how to automate reporting for meaningful engagement insights.

 

Activity Reports, Logs, and Custom Reports — What’s the Difference?

Activity Reports

Activity reports give a quick snapshot of how often each course activity or resource is viewed. They’re ideal for teachers and course managers who want to see what’s being used, and what’s being ignored.

For example, if a quiz has 80 views but a key reading only 10, it might be time to review that week’s layout or instructions.

Logs

Logs capture every action users take, who did what, when, and where. Each entry includes details such as the user, the activity, the event type, and the timestamp.

They’re the go-to tool when you need detail:

  • Checking whether a student submitted an assignment.
  • Confirming who accessed a quiz or forum.
  • Investigating issues or verifying activity for compliance.

Logs can also be viewed in real time using the Live Logs feature, which displays activity from the past hour.

Custom Reports (Report Builder)

From Moodle 4.0 onwards, administrators and managers can use Custom reports to build powerful, flexible reports directly within Moodle, no external plugins required.

You can combine data from multiple sources (users, courses, activities, completions), add filters, and share results with selected roles. Reports can even include tables and charts for a more visual presentation.

Example use cases:

  • Students who haven’t logged in for 14 days.
  • Average quiz completion rate by course category.
  • Courses with no activity in the last month.

Common Reporting Issues

Even experienced Moodle admins can run into reporting frustrations. Here are a few of the most common pitfalls, and how to fix them.

Missing or incomplete data
  • Log retention: Moodle may delete logs after a set period. Check your logstore settings
    under Site administration → Plugins → Logging → Standard log.
  • Completion tracking: If not enabled, some reports will appear empty or incomplete.
  • Date and time filters: Reports filtered for the wrong date range or time zone can appear to “lose” data.
Incorrect filters
  • Filtering by the wrong role (for example, “student” instead of “participant”).
  • Using a date range that’s too narrow.
  • Viewing a course-level report when site-level data is needed.
Misinterpretation of results
  • High “view” counts don’t always mean meaningful engagement.
  • Low activity might be caused by access restrictions or hidden items.
  • Combining multiple report types often gives the clearest picture.

Automating Reports

Running reports manually each week can quickly become a chore. Moodle’s Custom Reports feature allows you to schedule regular updates so that key stakeholders always have the latest data.

  • Scheduled Reports: Set up regular deliveries for managers or course leaders.
  • CSV or Excel exports: All report types can be exported for further analysis or sharing.
  • Integrations: Export reports to external analytics tools for dashboards or visualisation.

When automating reports:

  • Schedule them during off-peak hours to reduce server load.
  • Keep distribution lists focused, too many reports can dilute their impact.
  • Review them periodically to ensure they still serve their purpose.

Using Data for Engagement Insights

Reporting is only useful when it leads to action. Here’s how to use Moodle data to improve engagement:

  • Spot disengaged learners: Identify students who haven’t logged in or viewed required resources.
  • Review underused content: Activity Reports reveal which materials need reworking or better visibility.
  • Track course performance: Combine completion data with access frequency for a more complete picture.
  • Encourage early intervention: Regular reports help teachers reach out to inactive students before it’s too late.

The goal is to move beyond data collection to data-driven decision-making that improves learning design and outcomes.

    Understanding the differences between Activity Reports, Logs, and Custom Reports helps you make the most of Moodle’s built-in analytics.

    • Activity Reports offer quick insights into course participation.
    • Logs provide detailed, timestamped activity data.
    • Custom Reports bring flexibility, automation, and deeper analysis.

    By using these tools together, admins and educators can turn raw data into actionable insight, supporting better engagement, stronger reporting, and continuous improvement across your Moodle site.

    Common Moodle SSO Issues and How to Fix Them

    Common Moodle SSO Issues and How to Fix Them

    Implementing Single Sign-On (SSO) in Moodle can be a game-changer for your organisation. It simplifies the login experience, strengthens security, and helps users access multiple platforms without juggling multiple passwords. But when SSO doesn’t work as expected, it can cause confusion, login loops, or mismatched accounts that frustrate users and admins alike.

    In this post, we’ll look at the most common Moodle SSO issues, why they happen, and how to fix them.

    What SSO Is and Why It Matters

    SSO allows users to log in once and gain access to multiple systems, like Moodle, Microsoft 365, or Google Workspace, without needing to re-enter their credentials.

    For education providers and corporate training platforms, this means fewer password resets, smoother onboarding, and a more seamless digital experience. But to work correctly, all systems must “trust” each other and share user data securely through OAuth2 or SAML protocols.

    Common Moodle SSO Issues

    1. Endless Login Loops
    A user logs in, is redirected to Moodle, and then immediately sent back to the identity provider (IdP) — over and over again. This typically points to a cookie, session, or redirect misconfiguration.

    2. Mismatched User Accounts
    If the user’s email or username doesn’t exactly match between Moodle and the IdP, Moodle might fail to link the accounts. This often happens when organisations change email domains (e.g. from @company.com to @org.com).

    3. Invalid or Expired Tokens
    OAuth2-based logins rely on secure access tokens. If these tokens expire too quickly or the server clock is out of sync, users might see “Invalid token” or “Access denied” messages.

    Troubleshooting Steps

    If your Moodle SSO integration isn’t behaving as expected, here’s a quick checklist to help you get back on track:

    1. Review OAuth2 Setup

    • Go to Site administration → Server → OAuth 2 services.
    • Make sure the client ID, secret, and redirect URLs match what’s configured in your identity provider (Azure AD, Google, Okta, etc.).
    • Reconnect the service if tokens have expired.

    2. Check Cookie and Session Settings

    • Ensure Moodle’s cookie domain matches your SSO domain (e.g. both under mycompany.com).
    • Confirm cookies are not being blocked by the browser or by strict SameSite policies.

    3. Use HTTPS Everywhere
    SSO requires secure connections to exchange tokens. If your site isn’t fully HTTPS-enabled, tokens may be rejected by the IdP.

    4. Verify Time Synchronisation
    Make sure your Moodle server’s clock matches the IdP’s. Even a small time difference can invalidate OAuth2 tokens.

    Testing SSO Configurations

    Before rolling out SSO to all users, test thoroughly with:

    • Different user roles: admin, teacher, student.
    • Private/incognito browsers: to rule out cached sessions.
    • Debugging tools: enable Moodle debugging under Site administration → Development → Debugging and check your web server logs for redirect or token errors.

    You can also use browser tools (like Chrome DevTools) to monitor redirects and confirm successful authentication flows.

    Tips for Maintaining Secure SSO Connections

    • Rotate credentials regularly (client secrets, certificates).
    • Monitor token lifespans and refresh intervals.
    • Enable multi-factor authentication (MFA) where possible.
    • Keep Moodle and plugins updated, as OAuth2 and SAML integrations often include important security patches.

    SSO can dramatically improve your users’ experience, but it requires careful setup and ongoing maintenance. With proper configuration and periodic testing, you can avoid login loops, mismatched users, and other headaches, ensuring a smooth and secure connection between Moodle and your authentication provider

    Building a Learner-Centric Future with Moodle

    Building a Learner-Centric Future with Moodle

    In a rapidly changing digital landscape, learning has become one of the most powerful ways for organisations to stay resilient and competitive. The organisations that thrive will be those that view learning not as a compliance exercise, but as a strategic advantage.

    With Moodle at the heart of many learning ecosystems, there’s never been a better time to make learning experiences more flexible, data-driven, and learner-centric.

    Shift from Content-Centric to Learner-Centric

    Traditional e-learning approaches often assume “one size fits all.” Moodle allows organisations to design experiences that adapt to the learner, not the other way around.

    With Moodle, you can:

    • Create personalised learning experiences — Use Moodle’s conditional activities and learning plans to dynamically adapt content based on learner progress and performance.
    • Deliver microlearning modules — Break training into manageable, high-impact chunks that keep learners engaged.
    • Empower learner choice — Offer optional pathways, self-enrolment, and gamified elements that increase motivation and ownership.

    When learners feel in control and see relevance, they engage deeply, and that’s where transformation begins.

    Build for Change: Moodle’s Scalability and Flexibility

    Learning requirements evolve constantly, new teams, new compliance needs, new tools. Moodle’s open-source architecture makes it uniquely positioned to grow with your organisation.

    • Modular plugin system — Extend Moodle’s capabilities with hundreds of community or custom plugins without losing core stability.
    • Scalable cloud hosting — A properly configured Moodle environment scales effortlessly as your user base expands.
    • Interoperability — With support for SCORM, xAPI, and LTI, Moodle integrates easily with HR systems, analytics dashboards, and third-party tools.

    Flexibility ensures that as your learning programs evolve, Moodle evolves with them.

    Go Beyond Tracking: Link Learning to Real Outcomes

    Moodle’s reporting and analytics features make it possible to move beyond completion rates and start measuring impact.

    • Use Report Builder, Custom Dashboards, or Moodle Analytics to identify learning gaps and performance trends.
    • Combine Moodle data with external systems to measure business outcomes such as productivity, compliance adherence, or learner satisfaction.
    • Automate follow-ups with notifications and competency tracking to reinforce knowledge retention.

    When learning analytics connect to real-world goals, training becomes a measurable driver of success.

    The Power of Collaboration & Community in Moodle

    Moodle’s social learning tools are one of its greatest strengths. Learning doesn’t just happen in isolation — it happens in connection.

    • Forums, chats, and wikis allow learners to exchange insights and build knowledge together.
    • Groups and cohorts support peer-to-peer learning within teams or departments.
    • Feedback and workshop modules foster reflection, self-assessment, and peer review.

    These features transform Moodle into a community hub that keeps learners engaged long after a course ends.

    The Learner-Centric Future: How Organisations Can Stay Ahead with Adaptable Moodle e-Learning

    Prioritise Security & Trust

    With Moodle, data privacy and security are central to platform design — especially important for educational institutions and enterprises handling sensitive information.

    Best practices include:

    • Regular updates and patching for your Moodle site.
    • Role-based permissions and secure authentication (including SSO, MFA).
    • Monitoring of integrations and backups to ensure business continuity.
    • Compliance with global standards like GDPR.

    Trust is foundational to every learning relationship. A secure Moodle site builds that confidence.

    The Roadmap: Start Small, Iterate, Scale

    Transforming your learning ecosystem doesn’t need to happen overnight. With Moodle, you can start small and expand strategically.

    1. Audit your current Moodle setup — identify what works and what needs enhancement.
    2. Pilot a new learning format — microlearning, competency-based training, or adaptive courses.
    3. Use feedback loops — leverage learner surveys and analytics to refine content.
    4. Scale successful approaches across more departments or regions
    5. Continuously review and optimise your Moodle environment as technology and goals evolve.

    This agile, iterative mindset ensures your Moodle system remains a living, breathing part of organisational growth.

    The future of learning is adaptive, data-driven, and deeply learner-centric, and Moodle is built for that future. By designing flexible, engaging learning experiences and aligning them with organisational goals, you’re not just delivering training; you’re building capability, culture, and connection.

    If you’d like help optimising your Moodle environment or exploring how to make it more learner-focused, the Lingel Learning team is here to help.

    Lingel Learning Celebrates 5th Consecutive Win as Moodle Certified Partner of the Year!

    Lingel Learning Celebrates 5th Consecutive Win as Moodle Certified Partner of the Year!

    We are honoured to share that Lingel Learning has once again been recognised as the Moodle Certified Partner of the Year – APAC for 2025, marking our fifth consecutive win at the Moodle Certified Partner Awards.

    This achievement reflects our ongoing commitment to innovation, excellence, and the success of the Moodle community across the Asia-Pacific region.

    Winning this award five years in a row is no small feat. It highlights our consistent ability to deliver outstanding results for clients, while adapting to the ever-changing landscape of digital learning.

    From higher education institutions to corporate training environments, we’ve continually demonstrated that Lingel Learning is the trusted Moodle partner for organisations who want tailored, scalable, and effective learning solutions.

    Awarded the Moodle Certified Service Provider of the Year (APAC) in 2021, 2022, 2023, 2024, and 2025!

    In 2025, Lingel Learning focused on:

    • Expanding Reach – Supporting institutions and organisations of all sizes with scalable Moodle implementations.
    • Driving Innovation – Delivering customised integrations, improved UX design, and enhanced learner engagement features.
    • Maintaining Unwavering Support – Responding quickly, listening to feedback, and ensuring that our partners always have what they need to succeed.

    While we’re proud of this milestone, we’re even more excited about the future. In 2026, we’ll continue to:

    • Develop new solutions around learning analytics, AI-driven learning design, and hybrid delivery models.
    • Strengthen collaborations with educational institutions, government bodies, and enterprises across the region.
    • Stay at the forefront of Moodle’s evolution to ensure our clients are always ahead of the curve.

      To our incredible team, loyal clients, and the broader Moodle community: this fifth consecutive award is a shared success. Thank you for being part of our journey and for continuing to inspire us to push boundaries.

      Reimagining the Future of Learning: Why Flexibility Matters

      Reimagining the Future of Learning: Why Flexibility Matters

      The way we learn is undergoing a profound shift. Traditional training models, rigid schedules, static content, and one-size-fits-all delivery, are no longer enough to keep pace with the demands of today’s fast-moving, technology-driven world. Learners now expect flexibility, organisations need scalability, and industries demand compliance, all while maintaining meaningful engagement. This shift is redefining how businesses, schools, and communities approach education and training.

      At the centre of this transformation is the Learning Management System (LMS). Far more than just a tool to host content, an LMS has become a strategic enabler of growth, compliance, and innovation. It’s the space where knowledge is not only delivered but tracked, personalised, and measured. For organisations, it represents accountability and consistency. For learners, it offers the freedom to learn anywhere, anytime, at their own pace.

      One platform leading this global transformation is Moodle. Moodle is uniquely positioned to give organisations the adaptability they need. It provides a highly customisable environment that can support everything from microlearning modules to full-scale academic programs. Whether it’s vocational training for an RTO, compliance education in healthcare, or online collaboration in universities, Moodle adapts seamlessly to the unique challenges of each sector.

      What truly sets Moodle apart is its scalability and accessibility. A small community group can use it to onboard volunteers just as effectively as a multinational company can roll out compliance training across thousands of employees. With integrations, mobile access, and reporting tools, it ensures training is not just delivered but optimised for measurable outcomes.

      Moodle scalability and accessibility

       But technology alone isn’t the solution. The future of learning requires a human-centred approach, one that balances digital innovation with real engagement. Features such as forums, gamification, and collaborative tools encourage connection and participation, turning online learning into an interactive experience. When paired with thoughtful instructional design, Moodle empowers educators and trainers to inspire learners rather than simply inform them.
      At Lingel Learning, we see this future every day. From healthcare providers aiming to improve patient outcomes, to schools enhancing blended classrooms, to government agencies ensuring compliance, our Moodle solutions give organisations the tools they need to adapt, innovate, and lead.

      Learning should not simply keep up with change, it should be the driver of change. By combining flexible technology with meaningful design, organisations can unlock new opportunities, empower their people, and shape the future of education and training.

      Measuring the Business Impact of E-Learning

      Measuring the Business Impact of E-Learning

      E-learning has transformed the way organisations train, upskill, and support their people. But while most teams track basic data like completions and quiz scores, senior leaders want more than surface-level metrics, they want to see how learning programs move the needle on business outcomes.

      Demonstrating the real-world impact of e-learning is essential for learning and development teams to be recognized as strategic business partners.

      From Learning Metrics to Business Metrics

      Traditional metrics, like course completions, average scores, and time spent, are useful for understanding learner activity. But to gain executive buy-in, training initiatives must be tied directly to business performance indicators.

      For example:

      • Compliance training should be linked to reduced regulatory violations.
      • Sales training should be connected to increased conversion rates.
      • Leadership programs should demonstrate improved employee retention.

      When training outcomes are mapped against organisational goals, L&D shifts from being “a cost center” to “a driver of measurable growth.”

        Data-Driven Insights Through Learning Analytics

        Modern learning platforms provide an unprecedented level of data collection, tracking everything from click paths to knowledge retention. But the real value lies in connecting learning analytics to business data.

        • Productivity metrics: Are trained employees completing tasks faster or with fewer errors?
        • Customer metrics: Are customer satisfaction scores improving after customer service training?
        • Operational metrics: Has onboarding reduced the time it takes for new hires to reach full productivity?

        By integrating LMS data with HRIS, CRM, or performance systems, organisations can uncover correlations that prove training’s contribution to strategic outcomes.

        The Strategic Role of L&D

        When L&D teams consistently demonstrate measurable business impact, their role evolves from training providers to strategic partners. Instead of being reactive, responding to requests for “a course on X”, they become proactive advisors who align learning with organisational strategy.

        This shift elevates the entire function, enabling L&D to influence long-term business decisions and secure greater investment in innovative learning solutions.

          Storytelling With Evidence

          Numbers matter, but stories resonate. Combining analytics with real-world testimonials and case studies creates a compelling narrative.

          • Share a manager’s story about how leadership training helped reduce team conflict.
          • Highlight a compliance officer explaining how training prevented a costly fine.
          • Showcase a sales rep who used new skills to close a major deal.

          These stories bring the data to life, making the impact of learning tangible and relatable.

          The future of e-learning is not just about delivering engaging courses, it’s about proving measurable impact. By connecting training initiatives to key business outcomes, leveraging analytics, and telling powerful stories, organisations can unlock the full potential of learning as a driver of growth and innovation.

          For L&D leaders, the message is clear: if you want a seat at the strategy table, show the business what learning delivers.